The hosted chat room is a new and novel place for language learners to improve their written and even spoken fluency skills. It is a real-time text chat community on the Internet, where students ‘chat’ (write) synchronously. With the advent of the hosted text chat room, students now have the opportunity to communicate with native speaker teachers, in an uninhibited manner, as this mode of communication gives them a high degree of anonymity. This paper seeks to explore how and why students exploit this anonymity, how anonymity can be helpful, or a drawback, in a language learning context, and what the implications are for teachers. A small-scale study has been carried out to explore these questions, and will be discussed later on in this paper.
Learning English in a chat room is a relatively new concept, and there has therefore been little research done on this topic, let alone the affects of anonymity on language students. There has, however, been much research done on anonymity in chat rooms in general. The aim of this literature review is to bring together and critique the contributions to this topic, and discuss their relevance to a language learning context.
Chat rooms are places on the Internet where multiple users can go to communicate with each other in real-time, also known as ‘synchronous computer-mediated communication’ (CMC). Allen & Guy (1974) call it ‘interactive written discourse’.
Anonymity and identity are key elements of the chat room. The user has the power to decide how much other users know about his/her true identity. One has the possibility to hide or change one's name, gender, age, or social status (Sproull & Kiesler, 1991), as well as personality, appearance, occupation etc. Anonymity can have the effect of egalitarianism, with only your contributions being what others judge you upon (Parrish, 2001). It also gives the freedom to construct a new identity, in order to:
Frizler (1995) suggests language learners may choose to maintain their anonymity to:
The flaws in Frizler's argument are that she only takes into consideration the teacher's perception, not questioning the students, and does not discuss any drawbacks.
The chat room goes further than role-play, a traditional technique for encouraging students to lose their inhibitions in the classroom, which Smith (1986) notes as being dominated by the more fluent students. Unlike role-playing, students in the chat room can also participate whenever and however much they want. In fact, Kern (1995) and Warschauer (1996) both discovered that students produce more of the target language in a CMC environment than in a traditional speaking lesson. Perhaps this is due to the unpredictability of the class, the authentic language, and a more fun atmosphere (Cadorath & Harris, 1998), as well as loss of inhibition.
However, there are some disadvantages specific to the anonymity of learners. Backer (1998) notes that ‘flaming’ (unnecessary harsh criticism) by the teacher or other students, which would not have happened in a face-to-face setting, could make students more anxious or demotivated.
Discipline may be a problem, as students become more open and direct. Harmer (1991) suggests adopting a code of conduct, establishing this code over the first few lessons. But this is not practical in such an on-line environment, as there are constantly new students, and the teacher never knows when and if each student will return. For the students who do return, however, there is a unique system of understanding (Reid, 1991), an unwritten code, and pressure from the teacher and peers to adhere to that code. Respect and goodwill between the teacher and students, which can also limit discipline problems (Ur, 1991), is also something developed over time.
Anonymity can make it difficult for the teacher to get to know his/her students, which Harmer (1991) suggests is ‘obviously necessary’ to be able to select appropriate activities. One can never be sure if the user is telling the truth, but it is impossible to be purely anonymous for an extended period of time, as to build a relationship, one needs to divulge some personal history and establish a reputation (Donath, 1996). If the teacher does not have adequate knowledge of the student, then she/he will have difficulty in providing for that student.
In conclusion, research has shown that anonymity in a language learning chat room is generally supported for its role in enabling students to lower their inhibitions, be treated equally, and encourage learner responsibility. Drawbacks have generally been overlooked, but it should be noted that there is a risk of discipline problems, ‘flaming’ and for the teacher to not be able to fulfil a student's needs.
There has been very little empirical evidence published on this issue, and this paper seeks to redress that, by presenting data collected from both students and teachers.
The research was undertaken in the on-line school in which I work, established in 1999, with the aim of providing quality on-line instruction. The chat room is hosted by qualified and experienced native-speaker instructors, round the clock. Students are encouraged to ask questions about English grammar, vocabulary and culture, and to practise their conversational writing skills.
The students are from all around the world, in both EFL and ESL contexts. The dominating nationalities are Chinese, Japanese, Korean, Mexican and Brazilian. They are of all ages, from mid-teens, and most are either university students, or work. The students in this research were not selected randomly, as there are so many who enter the room just once, and I would not have had the chance to build rapport or trust with them. However, there is a large number of regular students, so twelve males and ten females were selected randomly from that group. They are of all ages, some are students, some work. Most live in their home country, but several are in an ESL context. Most are at an intermediate level, but there are also basic and advanced students.
The purposes of this exploratory study are:
Students were approached in the chat room, and were told about the purpose of the study. They were asked if they would like to participate, and their email addresses were extracted. A survey was sent out and then returned to me. I never met these students face-to-face.
Teachers at the school were sent an email, asking for comments on the issue. Several questions were asked, but mainly to stimulate idea.I also participated in this exercise, by taking notes on my personal experiences.
This was an exploratory study and, given its modest scope, conditions did not exist for a totally random sampling, or for the interviewing of a large number of students, which makes it difficult to make generalisations about the topic.
The students were sent surveys by email, which seemed to be an effective method for tapping into their views. They may not have been completely honest with their answers, for fear of offending the teacher, although a healthy rapport had already been established between the teacher and these students. The respondents may have misinterpreted some of the questions, although I rephrased them if I received totally irrelevant answers.
There was also a possibility of researcher bias in the findings, as I was looking at the subject from the inside. To avoid this, I ensured there was feedback not only from the students, but also other instructors.
Data was collected in the form of the students' written responses to the survey, feedback from teachers in emails, and observations. The answers to the survey were tabulated, percentages calculated, and the results analysed to establish trends. The teachers' feedback was written in letter form, and their comments were noted, and added to my personal list, to discover common experiences. Observation notes were taken periodically, particularly when a new issue about anonymity arose.
Thirteen of the students (59%) admitted to changing their identity at some point in the chat room. Fifteen of them said they changed their user name, five changed their age or location, three their nationality or job, two their characteristics and, most surprisingly, no one admitted to changing their gender. ‘Gender-bending’ is a well-discussed topic, but does not seem to be relevant in an on-line learning environment. This is not to say it does not happen, and the respondents did seem to be aware of this issue, and how to identify a gender-bender through the use of questions, like ‘Do you have a boyfriend?’, ‘Do you spend much money on cosmetics?’ etc. Other suggested questions, along with the complete results to all the questions, can be found in Appendix A at the end of this paper.
The respondents were more likely to lie about their identity to other students (64%) than to the teacher (46%). It was interesting to discover why they would change their identity:
What is particularly interesting is that anonymity gives students the ability to avoid the teachers or students that they do not have a good relationship with. This is practically impossible in the regular classroom.
Even though no respondent admitted to gender-bending, 82% had mistaken the gender of a user before, mostly because of the confusing user name (41%), but also because of the expressions used, and the attitude.
Asked why people might choose to gender-bend, the respondents suggested that it was mostly for fun (36%). It might also be to play a joke (23%), to get to know how the other gender thinks (18%), to get closer to/attract the opposite sex (18%), to get more attention (14%), and to deal with a sexual identity problem (14%).
When asked the question “Do you ever behave in a certain way in the chat room that would not be acceptable in your ‘real life’/culture?”, 50% (11) said yes. Everyone who indicated ‘yes’ stated that it made them feel more open and free to give their opinion. Harry said:
i can feel free here when speaking some political-related issues. If i dare enough to speak out what i really think, i could be hanged by Chinese government
Thirteen said they were more direct, and four admitted to being less polite. Nearly a third (6) felt less shy and more expressive, four more outgoing, and two were able to talk about sex and were more flirty.
What is perhaps the most interesting result of the survey, from a teacher's perspective, is that of Question 10: What do you think are the advantages of the relative anonymity that you have in a hosted chat room when learning English? 41% (9) said that it enables them to make mistakes without losing face. Students noted that it is a less stressful environment, and allows you to take more risks, lose your inhibitions. However, 14% (3) of respondents felt there were no advantages of anonymity, and one student actually said that face-to-face interaction is better. Another student mentioned that the anonymity might cause discipline problems. But overall, the respondents felt that the chat room is a positive environment in which to learn English.
The teachers mostly commented favourably about teaching and learning in a chat room, and these issues have already been discussed in the literature review and in the previous section. However, the teachers also noted negative aspects of anonymity, which is interesting, as there appears to be very little published on this.
Discipline - As students can come and go as they please, even after being forcibly ‘kicked out’ by the teacher (they can return under a different name), and as most have not paid for a course, so have not given the school any personal information, it can sometimes be a challenge to discipline disruptive students. This is a common complaint among teachers. However, discipline is an issue for all kinds of teachers, and I do not think that it is necessarily worse in the chat room, although not being able to see the teacher, and knowing that you can disappear at any time, might make the temptation greater. Some might disagree with me though.
Teachers pretending to be Students - It is usually easy to identify a native speaker, often a teacher checking out the site, or doing research. It can be extremely annoying therefore when that native speaker pretends to be a learner.
Hacking - The school has experienced one hacker, who took pleasure in sending vulgar private messages to students as if from the teacher. The technicians managed to ban him/her, but there is always the possibility that this will happen again.
Non-Participation - Students are not accountable for their actions, due to anonymity, so may `lurk` in the chat room, or even be in two rooms at once.
Lack of Privacy - Although you would expect to get a lot of privacy in an on-line environment, chatting day-in, day-out with students, and feeling relatively secure in your anonymity, can mean divulging far more information about yourself than you would ever do with regular students.
Misunderstandings - Lack of face-to-face interpersonal communication (lack of feeling you really know your student), lack of non-verbal communication, plus different cultures and different native language, can result in miscommunication and misunderstandings.
So although, from a teacher's perspective, there are many advantages to teaching and learning on-line, the negative aspects should be noted, and considered, when preparing an on-line class.
As a result of this small-scale research, it can be seen that the teacher clearly needs guidelines to deal with the issue of anonymity in this new mode of instruction. The teacher needs to be aware that:
The chat room is more learner-centred than the traditional classroom, and the teacher must be willing to give up the dominant role and focus on the students, or risk non-participation or discipline problems. Students should be encouraged to collaborate and peer correct.
Anonymity in an online learning community is an often neglected topic, but it can be seen from the review, and the small-scale research, that it important to address this issue if one wants to achieve success in online teaching. Anonymity offers learners protection from humiliation, can make them less inhibited and more open, which can only enhance the learning process. But the teacher must also be aware that anonymity brings with it less positive issues, such as discipline, lack of privacy, non-participation, misunderstandings and even hacking.
There is still very little research published on this specific aspect of online learning, and I would recommend that other online teachers undertake further exploratory studies to establish standards for dealing with anonymity.
Karen Bond has been teaching English since 1990, and is currently working for the online English language school, GlobalEnglish, as a text and voice chat host. She is also nearing the end of her MA in Applied Linguistics and TESOL (by distance-learning) with Leicester University, England.
1) Do you ever change your identity?
2) For those who make changes, what do you change?
3) If you lie, who do you lie to?
4) If you do change your identity, why do you do it?
5) Why do you think some male students pretend to be female, and some female students pretend to be male?
6) What questions could you ask to detect a male user pretending to be a female user?
7) Have you ever mistaken the gender of a student, and then only found out later?
8) Why did you think they were of the opposite gender?
9) Do you ever behave in a certain way in the chat room that would not be acceptable in your ‘real life’/culture?
If you do behave differently, can you explain?
10) What do you think are the advantages of the relative anonymity that you have in a hosted chat room when learning English?